Most common questions
How do I load my card to start spending?
When you receive your Platinum Prepaid MasterCard® it will come along with detailed instructions on how to load your account and start your spending or withdraw cash from a MasterCard® Compatible ATM.
My question isn’t here! How do I get help?
Sorry to hear that! We want to make sure we can help you . Submit a request for help here: https://bitcoinpaycash.com/support
Where is my Bitcoin Pay Cash Card?
Simply enter your email, the card reference number, and we will send you a link with the latest updates on your card status. No need to raise a support ticket and wait for an answer!
General Card Questions
What are my consumer protections with the Bitcoin Pay Cash Card?
By default the The Bitcoin Pay Cash MasterCard® Card includes the standard protections offered by its issuing bank.
Does my Bitcoin Pay Cash Card balance stay in bitcoin or US/EURO/GBP ?
After you load funds to your MasterCard® the value will remain in US/EURO/GBP.
How to Close Your Bitcoin Pay Cash Card Account
If you would like to close your account, email email@example.com to request account closure.
The international cardholder services team will close your account and send you a check from the issuing bank if you have a remaining card balance.
Ordering Bitcoin Pay Cash Prepaid Mastercard
What kind of information will you need from me for the Bitcoin PAY Cash Card order?
Since the The Bitcoin Pay Cash MasterCard® is a reloadable prepaid debit card, it is subject to standard banking law. You will need to provide the following information to help us verify your identity:
- Full Name
- Address of Residence (No PO Boxes)
- Date of Birth
- Phone Number
- Social Security Number
What do I do if my Bitcoin PAY Cash Card application was declined?
Please submit a request o our team and we’ll walk you through the process of correcting your application.
Why did my Bitcoin Pay Cash Card application fail verification?
If there are many issues, we will tell you to submit another relevant document
How do I get a Bitcoin Pay Cash Card?
You can order The Bitcoin Pay Cash MasterCard by visiting https://bitcoinpaycash.com
Where is the Bitcoin Pay Cash Card available?
The Bitcoin Pay Cash MasterCard® Prepaid Card is issued by Empire Holdings Limited pursuant to a license from MasterCard® Europe. MasterCard® is a registered trademark of MasterCard® Incorporated. Empire Holdings Limited is a licensed electronic money institution by the Financial Services Commission, Gibraltar.